Shipping Policy

 

General Information

Items will be shipped within 2 business days.  Regular shipping is via Australia Post and tracking numbers will be provided immediately after purchase. Item containers are bubble wrapped and shipped in mailer boxes.

International shipping is available however please note that any customs fees are the responsibility of the buyer and the shipment can take up to 21 days to reach you.

Please contact us at the very earliest opportunity with problems relating to your shipment, by emailing us at hi@doggytherapy.com.au.

 

International Shipping/Exchange/Damage Policy

As part of our commitment to great customer service, we’ll ensure each and every product you order from the Doggy Therapy website is suitably packaged ahead of international shipping. As such, we cannot be held responsible for packages that do not arrive, or parcels which reach you with damages; this can occur during inspection at customs and is therefore out of our control.

 

How Much Will it Cost to Ship My Order to My Country?

We make every effort to keep postage costs as low as possible for you, with Doggy Therapy’s international shipments charged based on the weight and destination of their order.

We offer flat-rate shipping fees to customers, but some international destinations may be subject to additional fees and charges. Regular international destinations have freight charges applied at ‘check out’.

As always, we ask that you are aware of local custom and importation laws. Additional charges for customs clearance must be paid by you.

Of course, customs policies vary from country to county, so please do contact your local customs office or tax authority for information specific to you and your situation.

 

Is There Anything Else I Should be Aware Of?

When ordering from Doggy Therapy, you are considered the importer of record and must therefore comply with all laws and regulations of the country in which you are receiving the goods.

It is important, therefore, that ahead of your order placement you are aware of the local customs laws concerning the shipment of items. Please be aware that we cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine or package warehousing fees as issued by your local customs office.

If an item is returned to us here at Doggy Therapy due to a customs-related issue, you will be credited with a refund in accordance with our Returns Policy; that is, of course, providing the package is returned to us in the same condition it was sent.

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